Privacy Policy

Last Updated: July 2026

1. Introduction

Welcome to ONE LOCKSMITH, operated by UK ALPHA SERVICES LTD ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.onelocksmith.co.uk) or use our local locksmith services.

2. Who We Are

  • Legal Entity: UK ALPHA SERVICES LTD
  • Company Number: 16502013
  • Registered Address: Silverstream House, 4th Floor, 45 Fitzroy Street, Fitzrovia, London, United Kingdom, W1T 6EB
  • Email Address: office@onelocksmith.co.uk

3. The Data We Collect About You

To provide our rapid-response locksmith services, we must collect certain personal data. This includes:

  • Identity Data: First name and last name.
  • Contact Data: Billing address, service/property address (critical for dispatching our engineers), email address, and telephone numbers.
  • Financial & Transaction Data: Details about payments to and from you. We use secure third-party payment processors (e.g., card terminals on-site) and do not store full credit card details on our servers.
  • Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, location data, and information about how you use our website. This is collected via cookies and tracking pixels (such as Microsoft Advertising UET tags) to measure the effectiveness of our advertising campaigns.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

  • Performance of a Contract: To register you as a new customer, dispatch an engineer to your location, and manage payments.
  • Legitimate Interests: To run our business, provide administration and IT services, ensure network security, and analyze website traffic to improve our local services.
  • Legal Obligation: To comply with tax and legal requirements in the UK.

5. Disclosures of Your Personal Data

We do not sell your personal data. However, we may share your information with the following parties for the purposes set out above:

  • Internal Service Providers: Our directly managed field technicians who require your location and contact details to fulfill the locksmith service.
  • External Service Providers: IT and system administration providers, advertising networks (such as Microsoft Advertising for conversion tracking), and secure payment processors.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers based in the UK.
  • HM Revenue & Customs (HMRC): Regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (by law we have to keep basic information about our customers for six years for tax purposes).

7. Your Legal Rights

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us at office@onelocksmith.co.uk. You will not have to pay a fee to access your personal data.

8. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.