Terms and Conditions

Last Updated: July 2026

1. Introduction and Company Details

These Terms and Conditions govern the provision of locksmith services by ONE LOCKSMITH, a trading name of UK ALPHA SERVICES LTD. By requesting our services, you agree to be bound by these terms.

  • Company Name: UK ALPHA SERVICES LTD
  • Company Registration Number: 16502013
  • Registered Office: Silverstream House, 4th Floor, 45 Fitzroy Street, Fitzrovia, London, United Kingdom, W1T 6EB
  • Contact Email: office@onelocksmith.co.uk

2. Provision of Services

We provide emergency entry, lock repairs, lock replacements, and general locksmith services for domestic and commercial properties. We dispatch our directly managed professional technicians to your requested location.

Response Times: While we aim to provide a rapid response (typically within 20-30 minutes for emergencies), all arrival times provided are estimates. We cannot be held liable for delays caused by traffic, severe weather conditions, or circumstances beyond our control.

3. Pricing, Quotes, and Transparency

We are committed to transparent pricing in accordance with consumer protection regulations:

  • Call-Out Fees: A standard call-out fee or minimum labor charge may apply for our technician to attend your property. This will be communicated to you clearly during your initial phone call.
  • On-Site Quotes: Due to the nature of locksmithing, a final, accurate quotation for parts and labor can only be provided once the technician assesses the situation on-site.
  • Agreement: No major work will commence until you have agreed to the quoted price. If you decline the quote on-site, only the agreed call-out fee (if applicable) will be charged.

4. Payment Terms

Payment is due strictly upon completion of the work. Our technicians carry secure mobile card terminals. We accept all major credit and debit cards. We do not offer credit accounts for standard residential customers. Commercial clients requiring invoicing must agree to credit terms in writing prior to the commencement of work.

5. Cancellations

If you need to cancel our service, you must do so immediately. If a cancellation is made after a technician has already been dispatched and is en route to your property, a cancellation fee (equivalent to the standard call-out charge) will be payable to cover travel and lost time.

6. Guarantees and Warranties

We stand by the quality of our workmanship and the parts we supply:

  • 12-Month Parts Guarantee: All new locks and parts supplied and installed by ONE LOCKSMITH come with a 12-month manufacturer's guarantee against mechanical failure.
  • Exclusions: This guarantee does not cover faults arising from misuse, deliberate damage, lack of maintenance, or parts supplied by the customer rather than our technicians.

7. Damage and Liability

We employ non-destructive entry methods wherever possible. However, in certain emergencies (e.g., failed mechanisms, lost keys to high-security locks), destructive entry may be the only option. The technician will inform you if this is necessary before proceeding.

We accept no liability for pre-existing damage to doors, frames, or locking mechanisms. Our liability is limited to the value of the goods and services provided, except where liability cannot be excluded by UK law.

8. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.